Returned / Undelivered Parcels

Your parcel may be returned to us by the postal service for the following reasons;
  • The customer supplied an incorrect or incomplete address
  • The recipient did not claim the package

If this is the case and you would like the parcel to be resent, you must pay for all shipping expenses. Our reshipping fee is $15 for international orders (Outside the UK). You must also provide us with a complete alternative address.

If you would not like the items to be resent, we will refund your purchase minus a $10 or 25% restocking/handling fee (whichever is greatest). Original shipping expenses paid will not be reimbursed. 

If the order were returned in error by the postal service, the package would be resent for free